EHE Help Files
- Burning a CD
- Classroom Technology
- Encryption and Sensitive Data
- Network Issues
- Office 2007
- Office 2010
- Outlook
- Password
- PDA/Smartphone Usage
- Safe Computing
- Shadow Copy
- Spam Filtering
- Spyware/Adware
- Survey System
- Virtual Private Network (VPN)
- Web Issues
- Windows 7
- Wireless Internet Access
- Other
Burning a CD
- Burning a CD in Windows XP: If you have a cd burner and are running Windows XP, here is one way you can burn a cd.
Classroom Technology
Here are basic instructions on how to use the technology in some of our classroom spaces. If there is a room you don't see featured here, please check the Classroom Services website to make sure it's not in the classroom pool list before contacting the Service Desk for further help.
- Arps Hall
- Campbell Hall
- Ramseyer Hall
-
Chain Letters and Scams: Learn more about email chain letters and scams and why you should think twice before forwarding or replying to them.
-
Changing Your EHE Password: Here are instructions on how to change your EHE password. This includes tips on choosing a good, strong password.
-
Customized Distribution List: Here is how you can create your own distribution list in Outlook.
-
Distribution List Overview: Here is an overview of EHE distribution lists.
-
Email Issues: Because this has crept up for multiple people within the College, we thought we would share and explain some things concerning slow, delayed, and undeliverable email.
-
Forwarding: This file provides information describing how to forward your OSU E-Mail account (name.#@osu.edu) through the EHE Exchange mail server. Forwarding your mail through the exchange server provides superior security, speed, and virus protection.
-
Outlook Personal Folders Backup: Learn more about how to backup your Personal Folders in Outlook.
-
Phishing: Learn what phishing is and what you can to do avoid becoming a victim.
-
Recovering Deleted Email: You may be able to recover deleted email even after emptying your Deleted Items folder in Outlook.
-
Webmail: This file provides information on how to use our webmail feature to access your Exchange email anywhere in the world with an internet connection.
-
Spam Filtering in Outlook: Here is an overview of the Junk E-Mail filter in Microsoft Outlook.
Encryption and Sensitive Data
- Encryption Overview: The news has been filled with cases of universities, corporations, and government entities inadvertently releasing sensitive data or storing it in insecure ways. Learn what can you do to protect sensitive data you have in your possession.
Network Issues
-
FAQ - User Info and Accounts: How do new EHE accounts get created? What's the process and who should request accounts to begin with? What happens when I leave EHE? Check out this help file for more information.
-
Changing Your EHE Password: Here are instructions on how to change your EHE password. This includes tips on choosing a good, strong password.
-
Using Shadow Copy: Here are instructions on how to use Shadow Copy to recover files or folders on the network drives.
Office 2007
-
OIT Office 2007 Overview - This is an Office 2007 overview created by the OSU Office of Information Technology.
-
Introduction to Office 2007 (pdf) - This is an overview of Office 2007 for those who have used Office 2003 and are making the transition to this version.
-
Comparison of commands in Office 2003 and Office 2007 - Links to interactive tools that will let you choose an Office 2003 command and see its Office 2007 equivalent.
-
Word 2007 Quick Reference (pdf) - Special thanks to Beth DeWitt, EHE Research, for providing us with this quick reference guide.
Office 2010
-
Introduction to Office 2010 (pdf) - This is an overview of Office 2010 for those who have used Office 2007 and are making the transition to this version.
-
Comparison of commands in Office 2003 and Office 2010 - The interactive guides on this page let you choose an Office 2003 command and see its Office 2010 equivalent.
-
Getting Started with Office 2010 - A variety of helpful Office 2010 resources from Microsoft
Outlook 2003
-
Creating & Managing Tasks (pdf): This pdf file will show you how to create and manage tasks in Outlook.
-
Creating Appointments (pdf): This pdf file will show you how to create appointments in Outlook.
-
Customized Distribution List: Here is how you can create your own distribution list in Outlook.
-
Distribution List Overview: Here is an overview of the new Human Ecology distribution lists.
-
Large Mail in Outlook: You can use the Large Mail search feature in Outlook to help reduce the amount of space your mailbox is taking up on our email server.
-
Outlook Permission Sharing (pdf) Just as you might have an assistant who helps you manage your incoming paper mail, Microsoft Outlook provides similar functionality by making it possible for you to give another person access to your Inbox and any other Outlook folder you want.
-
Outlook Personal Folders Backup: Learn more about how to backup your Personal Folders in Outlook.
-
Recovering Deleted Email: You may be able to recover deleted email even after emptying your Deleted Items folder in Outlook.
-
Spam Filtering in Outlook (pdf): Here is an overview of the Junk E-Mail filter in Microsoft Outlook.
Password
- Changing Your EHE Password: Here are instructions on how to change your EHE password. This includes tips on choosing a good, strong password.
PDA/Smartphone Usage
- Smart Phones - Before You Buy: Learn more about the support OTEL offers for "smart phones" and other wireless PDAs.
Safe Computing
-
Automatic Updates in Windows XP: Here is how you can set your home computer to automatically download and install the latest Windows security patches and updates.
-
Phishing: Learn what phishing is and what you can to do avoid becoming a victim.
-
Safe Computing: Learn about safe computing at the OIT Safe Computing site.
-
Secure Wireless at Home: Here are some tips for setting up and securing wireless Internet access at home.
Shadow Copy
- Using Shadow Copy: Here are instructions on how to use Shadow Copy to recover files or folders on the network drives.
Spam Filtering
- EHE Barracuda Spam & Virus Firewall Quick Start Guide: The Office of Technology and Enhanced Learning has recently installed a new spam and virus filtering system created by Barracuda Networks. This "quick start" guide will show you the basics of how to use it.
Spyware/Adware
- Learn more about spyware and adware on the BuckeyeSecure website.
Survey System
-
EHE Survey System Training Manual (pdf): A simple visual guide for non‐technical users to help with basic survey creation, management, and deployment.
-
EHE Survey System Users Manual (pdf): A more detailed look into our survey system.
Virtual Private Network (VPN)
- VPN Connection: Here are instructions for connecting to the EHE network remotely (ie: connecting from home or from OSU Wireless) using a VPN connection.
- Connecting to network shares using SAMBA (for Mac users)
- Connecting to Network Drives While Using VPN in Windows
Web Issues
- Internet Explorer 7 and eReports: If you use eReports and have Internet Explorer 7 on your computer, follow these directions to make sure Internet Explorer 7 is properly set up to access eReports.
Windows 7
-
Introduction to Windows 7 (pdf): This guide is for those making the transition from Windows XP or Vista to Windows 7.
Wireless Internet Access
-
OSU Wireless: Learn more about the wireless options OSU offers across campus.
-
Secure Wireless at Home: Here are some tips for setting up and securing wireless Internet access at home.
Other
-
Accessing Pay Stub Info Online: This page will tell you how to access your pay stub information online.
-
EHE Exchange Carmen Website: We now have a Carmen course set up to allow EHE faculty and staff to collaborate with each other. Learn more about how to get to it here.
-
OSU Help Desk Contacts: If you have an issue that does not fall under the jurisdiction of the Office of Technology & Enhanced Learning, this list of OSU Help Desk contacts should lead you in the right direction.