Center for Consumer Service Excellence
Our Values and Mission
Based on our values and mission, the CCSE vision is to become a global leader in providing research, education, and outreach to improve the consumer marketplace experience.
Values
To support the provision of top notch service to consumers, we value:
- rigorous, relevant research
- timely, effective, high-quality education
- meaningful, mutually beneficial outreach and engagement
- collaborative partnerships with organizations that serve consumers
Mission
Our mission is to:
- advance the state of knowledge regarding consumer experiences in the marketplace
- educate future generations of consumer service providers in the art and science of consumer service excellence
- assist consumer service organizations in creating and maintaining competitiveness through the use of effective outreach program
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