Center for Consumer Service Excellence
Seminar Series
Registration Packages
- Individual - $30
- 2 Attendees - $50
- 3 Attendees - $70
- 4 Attendees - $90
Continental breakfast and parking included. Registration begins at 8:30 am.
Here's what's included -
- Three Presentations
- Professional Education
- Main OSU Campus Location
- Continental Breakfast Provided
- OSU Certificates Awarded
- Networking Opportunities
- Free Campus Parking
Managing Customer Service in Today's Economy
Saturday, April 26, 2008
200 Campbell Hall
Presentation 1: 9:00am-9:45am
Carol Friedhoff, MA, CFP
CEO, Savvy Outcomes, Inc.
"The Challenges of Customer Service Today"
Presentation 2: 10:00am-10:45am
Fred Points, Career Consultant
"How to Identify, Hire, and Motivate the Best Customer Service Employees"
Presentation 3 : 11:00am-11:45am
Jay Kandampully, PhD, MBA
Professor of Services Management & Hospitality, OSU
"Customer Service from the Customer's Perspective -- How Do We Achieve It?"
Register today!
Contact Mark Wallace at (614) 292-9748 or wallace.269@osu.edu.
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