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EHE Help Files

Burning a CD

Burning a CD in Windows XP: If you have a cd burner and are running Windows XP, here is one way you can burn a cd.

Classroom Technology

143 CM: Here are basic instructions on how to use the technology in 143 Campbell.

167 CM: Here are basic instructions on how to use the technology in 167 Campbell.

252 CM: Here are basic instructions on how to use the technology in 252 Campbell.

E-Mail

Chain Letters and Scams: Learn more about email chain letters and scams and why you should think twice before forwarding or replying to them.

Customized Distribution List: Here is how you can create your own distribution list in Outlook.

Distribution List Overview: Here is an overview of EHE distribution lists.

Email Issues: Because this has crept up for multiple people within the College, we thought we would share and explain some things concerning slow, delayed, and undeliverable email.

Forwarding: This file provides information describing how to forward your OSU E-Mail account (name.#@osu.edu) through the EHE Exchange mail server. Forwarding your mail through the exchange server provides superior security, speed, and virus protection.

New EHE Email Address: Learn more about your new @ehe.osu.edu email address.

Outlook Personal Folders Backup: Learn more about how to backup your Personal Folders in Outlook.

Phishing: Learn what phishing is and what you can to do avoid becoming a victim.

Recovering Deleted Email: You may be able to recover deleted email even after emptying your Deleted Items folder in Outlook.

SpamAssassin Overview: Here is an overview of SpamAssassin, our new spam filtering system.

Webmail: This file provides information on how to use our webmail feature to access your Exchange email anywhere in the world with an internet connection.

Spam Filtering in Outlook: Here is an overview of the Junk E-Mail filter in Microsoft Outlook.

Encryption and Sensitive Data

Encryption Overview: The news has been filled with cases of universities, corporations, and government entities inadvertently releasing sensitive data or storing it in insecure ways. Learn what can you do to protect sensitive data you have in your possession.

Network Issues

FAQ - User Info and Accounts: How do new EHE accounts get created? What's the process and who should request accounts to begin with? What happens when I leave EHE? Check out this help file for more information.

Using Shadow Copy: Here are instructions on how to use Shadow Copy to recover files or folders on the network drives.

Connecting to network shares using SAMBA (for Mac users)

Virtual Private Network (VPN) Instructions

Outlook

Creating & Managing Tasks (pdf): This pdf file will show you how to create and manage tasks in Outlook.

Creating Appointments (pdf): This pdf file will show you how to create appointments in Outlook.

Customized Distribution List: Here is how you can create your own distribution list in Outlook.

Distribution List Overview: Here is an overview of the new Human Ecology distribution lists.

Large Mail in Outlook: You can use the Large Mail search feature in Outlook to help reduce the amount of space your mailbox is taking up on our email server.

Outlook Permission Sharing (pdf) Just as you might have an assistant who helps you manage your incoming paper mail, Microsoft Outlook provides similar functionality by making it possible for you to give another person access to your Inbox and any other Outlook folder you want.

Outlook Personal Folders Backup: Learn more about how to backup your Personal Folders in Outlook.

Recovering Deleted Email: You may be able to recover deleted email even after emptying your Deleted Items folder in Outlook.

Spam Filtering in Outlook (pdf): Here is an overview of the Junk E-Mail filter in Microsoft Outlook.

Video Help Files for Outlook Users: View short video clips showing you how to do a variety of tasks in Outlook.

Safe Computing

Automatic Updates in Windows XP: Here is how you can set your home computer to automatically download and install the latest Windows security patches and updates.

Phishing: Learn what phishing is and what you can to do avoid becoming a victim.

Safe Computing: Learn about safe computing at the OIT Safe Computing site.

Secure Wireless at Home: Here are some tips for setting up and securing wireless Internet access at home.

Shadow Copy

Using Shadow Copy: Here are instructions on how to use Shadow Copy to recover files or folders on the network drives.

Spyware/Adware

Installing and Using Ad-Aware: Here are instructions on how to install and use Ad-Aware, the popular spyware/adware removal utility.

Removing Gator: Gator (aka Claria) is a program that helps you fill out information on various forms on the web. However, it is spyware/adware. Here are instructions on how to uninstall it.

Removing Hotbar: In recent years, spyware/adware has become a major problem, slowing down computers and tracking personal information. This file tells you how to remove one of the most common forms of spyware/adware, Hotbar, and also how to scan for and remove additional spyware from your computer.

Using Ad-Aware: Here are instructions on how to use Ad-Aware if it's already on your computer.

Virtual Private Network (VPN)

VPN Connection: Here are instructions for connecting to the EHE network remotely (ie: connecting from home or from OSU Wireless) using a VPN connection.

Connecting to network shares using SAMBA (for Mac users)

Web Issues

Internet Explorer 7 and eReports: If you use eReports and have Internet Explorer 7 on your computer, follow these directions to make sure Internet Explorer 7 is properly set up to access eReports.

Wireless Internet Access

OSU Wireless: Learn more about the wireless options OSU offers across campus.

Secure Wireless at Home: Here are some tips for setting up and securing wireless Internet access at home.

Other

Accessing Pay Stub Info Online: This page will tell you how to access your pay stub information online.

EHE Exchange Carmen Website: We now have a Carmen course set up to allow EHE faculty and staff to collaborate with each other. Learn more about how to get to it here.

OIT Help Desk Contacts: If you have an issue that does not fall under the jurisdiction of the Office of Technology & Enhanced Learning, this list of OIT Help Desk contacts should lead you in the right direction.

Smart Phones - Before You Buy: Learn more about the support OTEL offers for "smart phones" and other wireless PDAs.

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