The team: Kevin Welsh, Paul Abbott, Melanie Qualls (manager), Mark Colleli, Scott Colleli and Peter Brandt (not pictured).
The Infrastructure Support team is part of the college’s Information Technology team that you probably know best. They answer the call when your computer software won’t update, your computer crashes or you need tech support in the classroom. They directly support software installation, computers and tablets in the college, and the people who use them.
The team may be small but is a highly dedicated and capable group that consistently rises to meet the needs of the college.
They support 1,771 devices, including Windows, Mac, tablets and Apple TVs, as well as 97 servers that keep critical systems running smoothly.
Beyond device support, they provide technical coverage for a wide range of facilities, including one computer lab, one production studio, 21 classrooms and 28 conference rooms.
Notice the repeated surname: Mark and Scott Colleli are perhaps the only father and son ever to work on the same team in the college. Take note, also, of the bare hint of emotion on Mark's face, though he's notoriously friendly. (With effort, we coaxed a smile from Scott.)
“That’s the Colleli smirk,” says Kevin Walsh.
What does it signify?
“We don’t know,” Walsh says.
“We are inscrutable,” says the elder Colleli.
Q: What values does your team work by?
A: Our team is grounded in core principles that guide every interaction and decision we make. We prioritize honesty, integrity, and attention to detail, ensuring that the work we deliver is accurate, reliable and transparent.
Above all, we are committed to customer satisfaction, striving to provide exceptional service and support in every situation.
Q: Describe a stressor that your team might deal with. How do you work through it together?
A: A common stressor our team encounters is resolving complex computer issues that span multiple departments or technical areas. These situations often require extensive troubleshooting, coordination and clear communication. We approach these challenges collaboratively — sharing knowledge, leveraging each other’s strengths and maintaining focus on the end goal: delivering a successful resolution and ensuring the customer feels supported throughout the process.
Q: Who is the quiet but contemplative member of your team? Describe them.
A: One of our key team members, Peter, is known for his thoughtful, analytical approach. Often quiet but always observant, Peter consistently brings deep technical expertise and problem-solving skills to the table. He has a reputation as our team’s “IT Wizard” — dependable, thorough and always willing to go above and beyond to assist colleagues and customers alike.
Q: What story stands out about your team or a team member?
A: What stands out most about our team is not one single moment, but the collective commitment we show every day. Despite the volume and complexity of the environments we manage, we work together seamlessly, solve problems efficiently, and take great pride in delivering exceptional customer service to the college community. Our ability to do all of this as a small but highly effective team is both inspiring and a point of pride for all of us.
Q: What’s the strangest thing that a team member has found inside of a computer?
A: In terms of the unexpected, one of the most interesting finds came from Scott, who discovered a peso jammed inside a computer’s USB port. It remains one of the most unusual items our team has encountered during routine hardware checks.